Return/Refund/Exchange/Cancellation Policy

Refund Policy: We strive to offer our guests a flexible booking experience at SisTouristVilla.com. However, please note that due to the nature of our services, we adhere to a limited refund policy.

• No Refunds: All bookings are final. Once a reservation is confirmed, we do not offer refunds.
• Cancellation Policy: In the event of unforeseen circumstances leading to cancellation, guests must inform us at least 3 days before the scheduled arrival. While no refund will be issued, we will provide a credit note, which will be valid for one year from the date of issue, for future bookings.
• Exchange:Guests may request to modify their booking (e.g., change of dates), subject to availability. Such requests must be made 3 days prior to the scheduled arrival and may incur additional charges based on the new booking details.

We recommend that guests carefully review their booking details before confirming their reservation. This policy will be clearly communicated during the booking process.

Delivery Policy

As a booking website, we primarily deliver services electronically. Upon successful booking, guests will receive a confirmation email with all necessary details, including booking dates, villa details, and any special conditions related to their stay.

• Booking Confirmation:Upon completing a booking, guests will receive an email confirmation detailing their reservation, including dates, villa specifics, and any special conditions or instructions.
• Service Delivery:The actual service begins upon the guest's arrival at the villa. Guests are required to present their booking confirmation to avail of their reservation.

Consumer Data Privacy Policy

At SisTouristVilla.com, we prioritize the privacy and security of our guests' data.

• Information Collection: We collect information essential for booking and personalizing your stay, including name, contact details, payment information, and preferences.
• Use of Information: The information is used to process bookings, enhance guest experience, and for internal business analysis. We may also use this data for marketing purposes, subject to guest consent.
• Data Security: We use advanced security measures, including encryption and secure servers, to protect against unauthorized access to personal and payment information. Our privacy practices are periodically reviewed and updated.
• Type of Information Collected:We collect necessary personal information such as name, contact details, payment information, and booking preferences.
• Purpose and Use:This information is used to process bookings, provide personalized services, and for internal analytics.
• Data Protection:We implement robust security measures to prevent unauthorized access to cardholder information. Our processes are regularly reviewed and updated to ensure the highest level of security.

Security Capabilities and Policy for Transmission of Payment Card Details

We ensure the secure transmission of your payment card details through:

• Encryption: We use SSL encryption to secure the transmission of payment information.
• Compliance: Our payment processes adhere to PCI-DSS standards, ensuring secure handling of credit card information.

Transaction Records

We recommend that our guests retain a copy of transaction records, along with our policies and rules, for their reference. This documentation can be beneficial for any future queries or in the event of a dispute.

Purchase Terms and Conditions

Display of Terms During Booking Process

Welcome to SisTouristVilla.com ("we", "us", "our"). is committed to transparency and clarity in all transactions. As part of this commitment, we ensure that our Purchase Terms and Conditions are readily accessible and displayed to you during the room booking process.

Visibility of Terms

During your room booking process, these Purchase Terms and Conditions will be prominently displayed. This is to ensure you, as the cardholder, are fully aware of the terms that govern your purchase before you finalize your transaction.

Location of Terms

• These terms may be presented on the same screen as the checkout interface, where you can see the total transaction amount.
• Alternatively, they will be included within the sequence of web pages accessed during the booking process, before reaching the final checkout stage.

Acknowledgement

Before completing your booking, you will be required to acknowledge that you have read, understood, and agreed to these Purchase Terms and Conditions. This step is crucial for completing your room reservation

Transaction Amount

The total amount of your transaction, including all applicable taxes and fees, will be clearly displayed during the booking process. You will have the opportunity to review this amount before confirming your booking.

Questions and Clarifications

If you have any questions or need clarification about these Purchase Terms and Conditions, please contact us before completing your booking. Our contact details are available on our website.

By proceeding with the booking, you agree to be bound by these Purchase Terms and Conditions, along with our website's Privacy Policy and Terms of Service.

We thank you for choosing SisTouristVilla.com for your accommodation needs and look forward to providing you with a pleasant and comfortable stay.